Refund policy
Refund & Returns Policy
We want you to be happy with your purchase. Please read our returns and refund policy carefully before placing an order.
Change of Mind
We do not offer refunds, returns or exchanges for change of mind, including where you have ordered the wrong item, changed your mind after purchase, or no longer want the item.
Please check all product photos, descriptions and details carefully before completing your purchase.
Collectibles & Pre-Owned Items
Some products we sell are collectible, limited, discontinued, vintage or pre-owned items. Where an item is pre-owned or has noticeable imperfections, we will make reasonable efforts to describe its condition in the product listing.
Minor imperfections that were clearly disclosed in the listing are not considered faults.
Packaging on collectible items may also show minor shelf wear, dents, scratches or other imperfections where disclosed.
Damaged, Faulty or Incorrect Items
If your order arrives damaged, is faulty, is significantly different from its description, or you receive the wrong item, please contact us as soon as possible after delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the item, packaging and shipping parcel
Please keep the item and all original packaging while we review your claim.
Where required under Australian Consumer Law, you may be entitled to a repair, replacement or refund.
Shipping Damage
Please contact us promptly if your parcel appears to have been damaged during delivery. Photographs of the shipping box or satchel, shipping label, internal packaging and damaged item may be required so we can investigate the issue with the carrier.
Lost or Delayed Parcels
Delivery estimates are estimates only. We are not responsible for delays outside our reasonable control.
If tracking shows an unusual delay or your parcel appears to be lost, please contact us so we can assist with an investigation with the delivery provider.
Cancellations
Orders cannot be guaranteed to be cancelled once they have been placed. If your order has already been packed, processed or dispatched, cancellation may not be possible.
Pre-Orders
Pre-order release dates are estimates and may be changed by the manufacturer or supplier.
Please purchase pre-order products only if you are comfortable waiting for their release. Delays caused by manufacturers, suppliers, distributors, customs or shipping providers do not automatically entitle the customer to cancel for a change of mind.
This does not exclude any rights you may have under Australian Consumer Law.
Return Shipping
Where a return is accepted for change-of-mind reasons at our discretion, the customer may be responsible for return postage.
Where the product has a problem covered by Australian Consumer Law, return shipping costs will be handled in accordance with applicable consumer law.
Contact Us
If there is a problem with your order, please contact us through the contact details provided on our website and include your order number.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.