Shipping policy
Shipping Policy
Australia-Wide Shipping
We currently ship within Australia only.
Orders are carefully packed to help protect your collectibles during transit.
Shipping Rates
- Standard Shipping: $12 AUD
- Express Shipping: $16 AUD
- FREE Standard Shipping: Orders of $100 AUD or more
Shipping charges are shown at checkout before payment.
Processing Time
Orders are generally packed and dispatched within 1–3 business days after payment has been confirmed.
Orders placed on weekends or public holidays will be processed on the next available business day.
During busy periods, new releases or special promotions, processing may take slightly longer.
Estimated Delivery
After dispatch, estimated delivery times are:
- Standard: approximately 3–7 business days
- Express: approximately 1–3 business days
Delivery times are estimates only and may vary depending on the customer's location and the postal or courier network.
Tracking
Where tracking is provided, customers will receive tracking information after their order has been dispatched.
Please allow some time for tracking information to update after receiving your dispatch notification.
Collectibles & Packaging
We take care when packing figures, plush toys, acrylic stands and other collectibles.
For collectible products, the manufacturer's product box is considered part of the packaging. While we package orders carefully, minor imperfections to external packaging caused during transportation may occasionally occur.
If your parcel or item arrives significantly damaged, please contact us as soon as possible and provide photographs of the parcel, shipping label, packaging and affected item.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate delivery address at checkout.
If you notice an error, please contact us as soon as possible. Once an order has been dispatched, we may not be able to change or redirect the delivery address.
Additional postage charges may apply if an order is returned to us because an incorrect or incomplete address was provided.
Lost or Delayed Parcels
Once an order has been dispatched, delivery may be affected by circumstances outside our control.
If your tracking has not updated for an unusually long period or you believe your parcel may be lost, please contact us and we will assist with an investigation with the delivery provider.
Pre-Orders
If an order contains a pre-order item, the estimated release and arrival dates shown on the product page are estimates only and may change due to the manufacturer, supplier or shipping delays.
Unless otherwise stated, orders containing both in-stock and pre-order products may be shipped together when all products are available.
Australian Consumer Law
Nothing in this Shipping Policy excludes or limits any rights you may have under the Australian Consumer Law.